News
Outsourcing Performance 2008
For the sixth consecutive year Giarte conducted its study Outsourcing Performance. This year, 675 managers of 242 different Dutch companies evaluated over 675 unique IT outsourcing relations. With an annual contract value of approximately € 3,5 billion the study remains the most important benchmark of the performance of IT service providers in the Netherlands.
Trends in IT
The annual trend survey within the DigitalBoardroom community has investigated the areas where IT organisations are likely to experience new positions for the coming year 2008. Like last year, most organisations expect new vacancies in the field of business and IT analysis and project management.
About Giarte
Giarte is a bureau providing services for both the supply and demand facets of the market for professional services, software and consultancy. Giarte assists suppliers with a logical interpretation of a strategy to build up and maintain executive relationship networks at an advanced level. Through events and publications, in concert with the client Giarte enables close-knit communities of decision-makers around strategic themes.
Customer Cases
DSM, user-satisfaction at heart
DSM is a global player in fine chemicals, life science products and high-value materials. DSM has selected ITsat as its supplierindependent and worldwide standard for measuring and improving user satisfaction.
ITSAT successful for Essent and IBM
ITsat greatly helps to improve the relation between Essent, the large Dutch utility company, and its outsourcing vendor IBM. Both parties are now able to review in detail the performance of a vast amount of their delivery units.
Services
ITsat
ITsat standardized process to measure, report and improve IT satisfaction. ITsat embodies the methodology framework and the tooling to automate IT satisfaction processes efficiently and in a customer-friendly way.
Time Hire Benchmark IT
Early 2008 Giarte has conducted a comparative study of the cost of hiring IT staff from external suppliers. The annual benchmark provides a detailed picture of the rates paid by organisations in the Dutch market.