News
Outsourcing Performance 2010
For the eighth consecutive year, Giarte will bring out a clear vision of the market for the most ambitious players in the Dutch market. Once again, we will combine quantitative information with many interviews to create a unique picture for each participating service provider. The prospectus for 2010 is now available.
Service Excellence in IT
Every organisation aims for a high quality of IT services. This is easier said than done. Lots of organisations struggle to keep their end users happy. Especially since the direct and indirect costs associated with unhappy customers and lost production hours are enormous. 'The Wow factor' is a book on service excellence in IT. It explains how to improve on the quality of IT services and to save money at the same time.
About Giarte
Our business model
Giarte is a networked executive knowledge company. Our business is creating business value out of thousands of cases and expert opinions. Our experts are seasoned executives out in the field, sharing their thoughts. We call it ‘the power of experienced expertise’.
Customer Cases
DSM's business case for ITsat explained
Through ITsat, DSM has been able to cut various sourcing governance costs within their management organization by 40 percent. Ruud Neeskens, worldwide manager for Global ICT Services at DSM: "Our score for getting it right first time has risen from 70 percent to over 95 percent."
ITsat as part of Van Lanschot's governance model
Van Lanschot Bankers actively uses ITsat to manage IBM and Accenture. Robbert Kramer, service level manager at Van Lanschot: “Thanks to ITsat, we can now connect the subjective world of user satisfaction to the objective world of KPIs.”
Services
ITsat
ITsat standardized process to measure, report and improve IT satisfaction. ITsat embodies the methodology framework and the tooling to automate IT satisfaction processes efficiently and in a customer-friendly way.
Outsourcing Performance
Each year Giarte carries out a survey into the performance of outsource service providers amongst Dutch organizations. The yearly results of the study are presented exclusively to the participants at the annual Outsourcing Performance Day. This year, 160 CIOs and members of the CIO office attended the seminar.