News
Service Excellence in IT
Tuesday 1 September 2009
Every organisation aims for a high quality of IT services. This is easier said than done. Lots of organisations struggle to keep their end users happy. Especially since the direct and indirect costs associated with unhappy customers and lost production hours are enormous. \'The Wow factor\' is a book on service excellence in IT. It explains how to improve on the quality of IT services and to save money at the same time.
Every organisation aims for a high quality of IT services. This is easier said than done. Lots of organisations struggle to keep their end users happy. Especially since the direct and indirect costs associated with unhappy customers and lost production hours are enormous. \'The Wow factor\' is a book on service excellence in IT. It explains how to improve on the quality of IT services and to save money at the same time.
Trends & IT 2009: Back to Basics
Wednesday 3 December 2008
Theoretically, innovative IT can contribute to more efficient industrial processes, which will result in savings within diverse areas. Theory, however, gets lost in practice when the economic tide is going out. More than 160 IT managers within the DigitalBoardroom community have participated in our annual IT Trend survey. The answers were surprisingly unambiguous.
Theoretically, innovative IT can contribute to more efficient industrial processes, which will result in savings within diverse areas. Theory, however, gets lost in practice when the economic tide is going out. More than 160 IT managers within the DigitalBoardroom community have participated in our annual IT Trend survey. The answers were surprisingly unambiguous.
Outsourcing Performance 2009
Friday 28 November 2008
Organizations that choose for outsourcing have a critical attitude towards vendors and high expectations. In our upcoming edition of 'Outsourcing Performance', version 2009, we want to make sure you will be able to translate the results of the study into a strategy for 2010. The prospectus for 2009 is now available.
Organizations that choose for outsourcing have a critical attitude towards vendors and high expectations. In our upcoming edition of 'Outsourcing Performance', version 2009, we want to make sure you will be able to translate the results of the study into a strategy for 2010. The prospectus for 2009 is now available.
Contractreview Outsourcing Performance 2009
Thursday 20 November 2008
De studie Outsourcing Performance verzamelt data binnen de klantengroepen van de belangrijkste service providers op de Nederlandse markt voor IT-uitbesteding. Begrijpelijkerwijs is het voor service providers belangrijk dat zoveel mogelijk klanten hun mening in de benchmark inbrengen. Daarom voert Giarte elk jaar een contractreview uit als onderdeel van de studie.
De studie Outsourcing Performance verzamelt data binnen de klantengroepen van de belangrijkste service providers op de Nederlandse markt voor IT-uitbesteding. Begrijpelijkerwijs is het voor service providers belangrijk dat zoveel mogelijk klanten hun mening in de benchmark inbrengen. Daarom voert Giarte elk jaar een contractreview uit als onderdeel van de studie.
Outsourcing Performance 2008
Monday 4 August 2008
For the sixth consecutive year Giarte conducted its study Outsourcing Performance. This year, 675 managers of 242 different Dutch companies evaluated over 675 unique IT outsourcing relations. With an annual contract value of approximately € 3,5 billion the study remains the most important benchmark of the performance of IT service providers in the Netherlands.
For the sixth consecutive year Giarte conducted its study Outsourcing Performance. This year, 675 managers of 242 different Dutch companies evaluated over 675 unique IT outsourcing relations. With an annual contract value of approximately € 3,5 billion the study remains the most important benchmark of the performance of IT service providers in the Netherlands.
Trends in IT
Thursday 13 December 2007
The annual trend survey within the DigitalBoardroom community has investigated the areas where IT organisations are likely to experience new positions for the coming year 2008. Like last year, most organisations expect new vacancies in the field of business and IT analysis and project management.
The annual trend survey within the DigitalBoardroom community has investigated the areas where IT organisations are likely to experience new positions for the coming year 2008. Like last year, most organisations expect new vacancies in the field of business and IT analysis and project management.
Outsourcing Performance 2008
Tuesday 23 October 2007
Het eerste lustrum van ons onderzoek naar de prestaties van (IT-)dienstverleners is een feit. Mede daarom verschijnt deze bijzondere uitgave van de onderzoeksresultaten, met veel analyse, visie en interviews.
Het eerste lustrum van ons onderzoek naar de prestaties van (IT-)dienstverleners is een feit. Mede daarom verschijnt deze bijzondere uitgave van de onderzoeksresultaten, met veel analyse, visie en interviews.
Professional Services Benchmark
Friday 26 January 2007
In May and June 2007, Giarte will conduct a study into the procurement of consultancy in the Netherlands.
In May and June 2007, Giarte will conduct a study into the procurement of consultancy in the Netherlands.
Outsourcing Performance 2007
Wednesday 24 January 2007
The fifth edition of this annual Giarte/Morgan Chambers study is ready for take off. Vendors who are interested in participating in this high-profile research, can download our prospectus for 2007.
The fifth edition of this annual Giarte/Morgan Chambers study is ready for take off. Vendors who are interested in participating in this high-profile research, can download our prospectus for 2007.
Prospectus Outsourcing Performance 2007
Wednesday 17 January 2007
The fifth edition of this annual Giarte/Morgan Chambers study is ready for take off. Vendors who are interested in participating in this high-profile research, can download our prospectus for 2007.
The fifth edition of this annual Giarte/Morgan Chambers study is ready for take off. Vendors who are interested in participating in this high-profile research, can download our prospectus for 2007.
IT outsourcing continues to grow
Wednesday 20 December 2006
The results of the anual study by research bureau Giarte and management consultants Morgan Chambers regarding the Dutch IT outsourcing market. This study over 2006 has been carried out for the fourth consecutive year.
The results of the anual study by research bureau Giarte and management consultants Morgan Chambers regarding the Dutch IT outsourcing market. This study over 2006 has been carried out for the fourth consecutive year.