In the survey CFOs and CIOs assess their suppliers on various key performance indicators. The result is a detailed picture of the performance along with the strengths and weaknesses of all service providers. The survey is unique in terms of its scope and the level of the study's participants. No other survey produces such a detailed picture of the performances and the opportunities of suppliers in this market.

The survey provides an insight into the customer satisfaction of the various suppliers and their relative position in terms of other parties. The survey also considers the commercial opportunities. Not only does the study provide an insight into the chance that clients will extend existing contracts, but also into whether clients are considering whether to accommodate more services with their existing suppliers. This allows the survey to produce an overall picture of the performances and commercial opportunities in both countries. Because the surveys have now been running for several years, a clear picture also arises of the shifts in the market for outsourcing and the performance of suppliers.

The results are available to both clients and suppliers. For more information about the benchmark surveys please contact Marco Gianotten (Netherlands) or Jef Loos (EquaTerra Belgium).