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Service Excellence in IT
Trends & IT 2009: Back to Basics
IT positions in 2008
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Surprisingly, the percentage of organisations that think they will recruit new hires in the area of demand and vendor management, quadrupled compared to last year’s survey. Forty per cent of the participants expect their organisations to have vacancies in this area. This trend is in line with the results of Giarte’s study Outsourcing Performance, which showed an increased activity within organisations to strengthen demand management. The reality of multi sourcing environments strengthens the need for new approaches to managing external vendors. To optimise the performance of multiple vendors, organisations invest in vendor management and related governance skills.
Top 5 areas with vacancies hard to fill
2008:
1. Business and IT analysis
2. Project management
3. Demand & vendor management
4. Application development & integration
5. Management team IT organisation
2007:
1. Business and IT analysis
2. Project management
3. Application development & integration
4. System & database management
5. Infrastructure management & support
About the research
DigitalBoardroom investigates the annual trends within IT organisations among the members of the closed community. This year, 135 individual organisations have participated. The complete results are available exclusively for members of this community.
